Steps to implement knowledge management in SMEs

Abstract

The concept of Knowledge Management has evolved considerably over time and is increasingly becoming of interest to current companies and implicitly to small and medium-sized enterprises. The technological era and the constant challenges faced in the current context lead small and medium sized enterprises to use new techniques to gain notoriety in the market and achieve new competitive advantages. The paper considers the detailed analysis of specialized works covering the field of Knowledge Management and highlights the most important theories from the point of view of Knowledge Management implementation in small and medium-sized enterprises. The purpose of the paper is to highlight the concrete steps to be followed in the implementation of Knowledge Management and the theoretical delimitation of the concept to verify its understanding. Theories that define and analyze the field were analyzed and the substantial differences between data, information, and knowledge concepts were highlighted. This paper projects the Knowledge Management System from perspectives that include the representation of knowledge, its organization, implementation, and sharing, as well as ways to measure the performance of knowledge Management in the company. The focus is on conducting an in-depth theoretical review and analysis of Knowledge Management. The contributions of this paper will be useful for both academics and practitioners in the study of Knowledge Management.