Examining the connections between knowledge dynamics, customer knowledge management, and open innovation : a bibliometric analysis

Abstract

In the current dynamic context companies are forced to explore all the necessary ways to determine new solutions of adaptation and innovation to the needs and requirements of the market. This paper seeks to delineate the connections and potential media effect existing between knowledge dynamics, customer knowledge management and open innovation offering new perspectives for organizations to develop open innovation processes. Subsequently, the paper interprets and explores these connections through a bibliometric analysis using VOSviewer and a critical interpretation of the semantic links between main concepts. This study fills a significant gap in the literature by exploring the link between these fundamental concepts, and introducing the concept of knowledge dynamics. It should be emphasized that the present study is limited to qualitative data analysis, which requires further exploration and validation of the empirical study through future quantitative investigations.