Mapping organizational performance using digital technologies

Abstract

The present article studies the importance of new technologies connected with today’s business environment. From small businesses to corporations, companies are adapting to new high-tech solutions to increase efficiency, productivity, and customer engagement. The increasing use of artificial intelligence, automation, and other digital media is changing the way businesses are conducted. One of the most significant advantages of technology in business is efficiency. Process automation and the use of advanced software can help companies to reduce costs and to optimize their operations. Technology can also improve the quality of products and services through the use of digital testing and quality control tools. Technological innovations such as artificial intelligence, blockchain, and the Internet of Things have made process automation possible and given companies new ways to manage their operations and expand their businesses. The authors highlighted the latest literature related to the analyzed fields, and at the same time, VOSviewer was used as a reinforcement and literature’ tool for the chosen keywords.